Client Feedback
Getting valuable feedback from clients and learning from it is crucial for improvement and success in any professional field. Here are...
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RICS APC Revision Guide Final Interview Assessment Practice Questions
Ace your RICS APC with our concise revision material, covering all the mandatory competencies in an easy-to-remember format. Test your knowledge with hundreds of questions and detailed explanations that will help you identify areas for improvement. Get the edge you need to succeed only with us.
Example Statutory Authorities and Approvals
The specific statutory authorities and other approvals required for a project will vary greatly depending on several factors, including:...
Client Care: Consulting with Statutory Authorities
As a RICS professional, consulting with statutory authorities on consents and approvals is a crucial aspect of many projects. Here's how...
Dealing with Clients: Compliance and Legal Considerations
This topic is closely linked to the Ethics, Rules of Conduct and Professionalism competency. As a RICS professional, navigating statutory...
Methods of Data Gathering
During the inception stage of a project, RICS professionals rely on various methods to gather data from both client briefings and...
Collecting and Using Client Data
The requirement to collect data, analyse and define the needs of clients is a fundamental aspect of Client Care within the RICS...
Surveying Specific KPIs
As a RICS professional, measuring your performance using relevant KPIs is crucial for both individual growth and demonstrating value to...
What Are Key Performance Indicators?
Key performance indicators (KPIs) are quantifiable measures used to track progress towards a specific goal. They help you understand how...
Example: Dealing with a Client Complaint as a RICS Valuation Surveyor
Scenario: Sarah, a RICS valuation surveyor, has received a complaint from Mr. Jones, her client, regarding the valuation of his recently...
Example of an RICS Building Surveyor Dealing with a Client Complaint
Scenario: Sarah, an RICS surveyor, conducted a building survey for Mr. Jones, who planned to purchase a historic property. Mr. Jones...
Complaints Handling Procedure
The RICS, recognising the importance of fair and transparent complaint resolution, has established a well-defined complaints handling...
Practical Example of Effective Communication with Clients
Scenario: An RICS surveyor, Sarah, is conducting a valuation survey for a homeowner, Mr. Jones, who inherited a historical property. Mr....
Effective Communication with Clients
Effective communication with stakeholders and clients is paramount for any RICS professional. It builds trust, ensures clarity, and...
Identifying Stakeholders and Establishing Their Status
In the context of an RICS surveyor, identifying stakeholders and establishing their status within the project is crucial for effective...
Who are my Stakeholders?
In the context of an RICS surveyor, your stakeholders are the various individuals or groups who have an interest in your work and its...
Insurance Considerations when Appointing Services
When appointing RICS services, both legal and RICS insurance requirements come into play to ensure responsible practice and client...
RICS Standard Forms of Appointment
The RICS Standard Forms of Appointment are a set of pre-drafted contracts used by clients and RICS professionals to establish the terms...
Establishing Your Fees as a Surveyor
Establishing your fees as an RICS surveyor involves a thoughtful process considering several factors to ensure fair compensation while...
Defining a Scope of Services
Defining your scope of services within the limits of your competence and PI insurance as an RICS surveyor requires a two-pronged...
Example Client Brief as a Surveyor (Quantity Surveying)
Client Brief: Quantity Surveying Services for Office Refurbishment Client: [Client Name] Project: Refurbishment of Office Space at...
Example Client Brief as a Surveyor (Residential Valuation)
Client Brief by RICS Surveyor (Residential Valuation) Client: John and Jane Doe Property: 123 Main Street, London Date: January 4, 2024...
Methodology of Preparing Option Appraisals
RICS professionals utilise a structured and comprehensive methodology when preparing option appraisals. This detailed approach, to Level...
What is a Client Brief?
A client brief, within the context of RICS, is a key document that outlines the specific instructions and expectations a client has for a...
Ensuring Client Care
Client care is paramount for any RICS professional, and adhering to their Rules of Conduct and professional standards is key. Here are...
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